Frequently Asked Questions
Q. Why should I make online payments?
A. Convenience. We have opened a Web Store that never closes, where you may add money to your student's meal account from your personal computer.
Q. How do I obtain an ID for making online payments?
A. The ID you will use for online payments is the same as your JMC online parent username and JMC password. If you have forgotten your username and password or have not yet received a username and password, you can contact Dawn Arnold at firstname.lastname@example.org
Q. If I am issued a username and JMC password, do I have to make online payments?
A. No. East Union CSD will continue to accept cash or check payments at the main office of each school building.
Q. How can I check my family meal account balance?
A. Enter username and JMC password and then select the Check Balance
option at the bottom of the screen.
Q. What information do I need to provide to purchase online?
A. You will need to provide the following information to purchase online:
A credit or debit card with the Visa, MasterCard or Discover logo
Your email address
A password which you create at the end of your first purchase
Q. How do I know the payment was accepted?
A. The RamMall will email you a confirmation receipt, including a transaction number, immediately after processing your transaction. If there is ever a question about a payment, the transaction number will allow us to verify the deposit to your family lunch account.
Q. If I accidently enter an incorrect amount (i.e., $250 instead of $25), can I correct this transaction?
A. Yes. At the bottom of the payment screen you will have the option to View Cart
and verify that you have entered your desired amount prior to completing a transaction. If you discover you have made an error, you will then have the ability to adjust the payment amount. Once a transaction has been processed, it is considered final.
Q. What if the credit card company does not approve the charge?
A. You will need to contact your card company for additional information.
Q. Why do I need to enter an email address?
A. Your email address serves multiple purposes. First, after each completed web store purchase, a confirmation email is sent to the email address you provide. Therefore you should provide a valid email address. Second, the email address you provide is used as your Web Store account login. With this login you may view previous purchases, edit your Web Store account information, and receive a password reminder. To easily view your purchase history, you should use the same email address for all purchases on this Web Store.
Q. What is my password?
A. You create a password of your own choosing. During your first online purchase, you will be prompted for your email address and a password you create. This password is not issued by the school. If you are a Returning Customer
and you have forgotten your password, select Password Reminder
from the menu on the left. If your email address is on file, your password will be emailed to you.
Q. Does the system store my credit card number?
A. No; for security reasons the system does not store your credit card number. The option to pay with a previously used card is made possible using securely encrypted tokens. The process of using secure tokens is an industry best practice in keeping with the stringent requirements of the Payment Card Industry Data Security Standard.
Q. How do I reprint my receipt?
A. Choose My Account
from the menu on the left. You will be prompted to enter your email address and password to access past receipts. Choose View Past Orders
. Then open the correct order and print.